Top 10 Best Virtual Assistant Agencies in The UK (2024)

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Are you struggling to find reliable and affordable virtual assistant services in the UK?

Our comprehensive guide to the Top 10 Best Virtual Assistant Agencies in the UK for 2024 will help you find the perfect partner to streamline your workflow and boost productivity.

Who Are The Top 10 Best Virtual Assistant Agency UK?

Helpware

Helpware is a popular virtual assistant and business process outsourcing (BPO) company. It was founded in 2015 by Andy Steuer and Alexander Tereshchenko.

The company is based in California, with teams in Ukraine and the Philippines. Helpware stands out by offering full-time virtual assistants instead of part-time or hourly services.

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This approach helps to build strong relationships between clients and their assistants, improving customer service and making business operations more efficient.

Helpware provides a ton of services to help businesses, which include:

Customer Service Support
Back Office Support
Marketing Support
Accounting Support

However, Helpware operates on a subscription model.

Prices start at around $1,800 per month for general virtual assistants and can go up to $2,200 for customer support services.

A $400 setup fee is required for new clients.

Although their rates are higher, they aim to provide dedicated, high-quality support.

Helpware has earned a strong reputation, working with big companies like Google and Microsoft.

They have a 4.9 rating, showing high customer satisfaction.

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Wing Assistant

Wing Assistant is a leading virtual assistant service based in the UK, established in 2018.

Known for its reliable and efficient support, Wing Assistant selects the top 0.5% of talent in the industry to ensure high-quality service.

The company has earned strong reviews and was named one of Clutch’s 100 fastest-growing companies in 2023.

Wing Assistant provides a wide range of services in over 20 business areas.

These services include administrative support like calendar management and appointment scheduling, customer service, content creation, sales support, and specialized services such as medical scribes and e-commerce support.

They also offer bilingual support in English and Spanish.

However, the pricing starts at $699 per month for part-time general virtual assistants and $1,099 per month for full-time assistants.

The cost may vary depending on the specific skills needed.

Wing Assistant allows businesses to scale their support based on their needs, making it a flexible option for different workloads.

The service prioritizes security, using strict protocols to protect client information.

Each client is assigned a dedicated Customer Success Manager to ensure smooth communication and service.

While Wing Assistant is highly rated, some users have mentioned that not being able to choose their assistant can lead to mismatches, and the onboarding process could be confusing for some.

AnswerForce

AnswerForce is a top virtual receptionist service in the UK, known for its 24/7 live answering solutions.

It was founded in 2003 and has gained a strong reputation for providing professional and friendly customer support.

The company serves over 2,500 clients across the United States, Canada, and the United Kingdom to focus on small and medium-sized businesses.

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AnswerForce offers a range of services to help businesses stay connected with their customers.

These services include 24/7 live phone support, ensuring that all calls are answered quickly.

They also provide live message relay, where incoming messages are instantly sent to the business through their app, SMS, or email.

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Additionally, they handle appointment booking to make it easy for customers to schedule visits or call-outs.

The live web chat feature lets customers ask questions and get answers in real time.

Moreover, the receptionists are trained to capture and qualify leads, and they can even make follow-up calls.

Setting up with AnswerForce is simple.

Businesses choose a plan, get a dedicated phone number, and create a custom script for receptionists to follow.

After setup, calls can be forwarded to AnswerForce, and they manage the rest.

Clients can track their call stats through an easy-to-use app.

Time Etc

Time Etc is one of the best virtual assistant companies, having started in 2007.

Based in the US, they help small businesses, and entrepreneurs by providing remote personal assistant services.

Over 22,000 companies have benefited from their services, which save time and reduce stress.

One of the best things about Time Etc is how easy and affordable it is to hire a virtual assistant.

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Unlike traditional jobs, you can adjust your services as needed without worrying about long-term commitments.

The company also offers a satisfaction guarantee, so you know you’ll be happy with your assistant.

Time Etc’s team is made up of over 500 skilled professionals, each with 5-8 years of experience.

These virtual assistants handle tasks like scheduling, administrative support, content marketing, social media management, and even personal errands.

This lets clients focus on growing their business or enjoying more free time.

Clients love the services provided by Time Etc.

Many have left five-star reviews, praising the company for how much time they’ve saved and how much their productivity has improved.

Virtalent

Virtalent is a popular virtual assistant agency in the UK, founded in 2014.

It mainly helps busy entrepreneurs and professionals by offering a wide range of business and administrative support services.

Virtalent connects clients with highly experienced virtual assistants (VAs) who have, on average, 15 years of experience in areas like executive assistance, marketing, project management, and customer service.

They offer several key services to meet client needs, which include virtual personal assistant support to manage schedules and tasks, marketing support for digital strategies and social media, project management to keep projects on track, customer service solutions to improve client satisfaction, human resources help with recruitment and employee management, and creative services like graphic design and event planning.

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Virtalent’s pricing plans are designed to fit different business needs.

The Entrepreneur Plan offers 10 hours a month for £270, the Small Business Plan provides 20 hours a month for £520, the Executive Plan offers 40 hours a month for £1,000, and the Ultimate Plan delivers 60 hours a month for £1,440.

Clients can also buy extra hours if needed, and any unused hours can roll over to the next month.

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Virtalent prides itself on personalized service, with each client having a dedicated account manager.

The agency is highly rated, with an average customer satisfaction score of 4.97 out of 5 stars.

However, the company was co-founded by Ellie Wilson and Sam Wilson, who both have strong backgrounds in business and marketing.

SmartPA

SmartPA is also one of the leading virtual assistant agencies based in Edinburgh, Scotland.

Founded in 2008, it provides different virtual assistance services to businesses worldwide.

With a team of over 350 accredited personal assistants, SmartPA operates in 15 countries, offering flexible support to meet different client needs.

SmartPA’s services cover many areas, mainly focusing on administrative and back-office support.

Their key offerings include:

Diary and Email Management
Bookkeeping
Document Production
Transcription and Typing
Data Entry
Travel Management
CRM Management
Research
Personal Support
Social Media and Email Marketing

However, to get started, clients can choose from various monthly plans or opt for a one-off project.

After selecting a plan, SmartPA’s Client Engagement Team will discuss your specific needs and match you with the best assistant.

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All assistants undergo an eight-week training program to ensure top-quality service.

SmartPA offers five pricing plans, ranging from around £300 for 10 hours to £1,080 for 45 hours a month.

Custom plans are also available, which allows you to scale services as needed.

Taskerly

Taskerly is a UK-based virtual assistant company that started in 2016.

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It provides different services to entrepreneurs, professionals, and small businesses around the world.

Taskerly stands out because of its flexible approach to virtual assistant services.

Instead of fixed hourly rates or monthly plans, Taskerly works with each client to create custom plans that fit their needs.

So, clients only pay for the services they use, which makes it a cost-effective option.

Another unique feature of Taskerly is its focus on lightweight projects.

They offer virtual assistant hours that don’t expire for a whole year, allowing clients to use them whenever they need without worrying about losing time.

This is perfect for businesses with irregular or occasional needs.

Taskerly’s team is made up of graduates who are committed to helping business owners save time and focus on what matters most.

Each client gets a dedicated assistant, but these assistants can also rely on the skills of the entire Taskerly team if needed.

Taskerly offers a ton of services, including social media management, web design, copywriting, email marketing, and SEO.

They also specialize in areas like podcasting, webinars, and graphic design, providing a one-stop solution for virtual assistant needs.

Verbatim Virtual Receptionists

Verbatim Virtual Receptionists is a UK-based company that delivers professional virtual receptionist services.

They help businesses by answering calls, taking messages, and providing web chat support.

Their services are designed to fit the specific needs of different businesses, making it easier for companies to manage their communications.

One of the main features of Verbatim is their professional call handling.

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They have a team of friendly and well-trained UK-based receptionists who ensure that every call is handled professionally, which allows businesses to focus on their main tasks without worrying about missed calls or poor customer service.

Verbatim also offers personalized services, creating custom call-answering packages that match the unique needs of each client.

Whether a business needs help with just a few calls a day or requires support around the clock, Verbatim can tailor their services accordingly.

For businesses with customers who speak different languages, Verbatim provides multilingual support, ensuring effective communication with clients from various backgrounds.

They also help with overflow handling during busy periods.

Privacy and security are a priority for Verbatim as they assure clients that their information is kept private and not shared with others.

However, their services start at just £2.25 per day, and they offer a six-week trial with a money-back guarantee.

VA-UK

VA-UK is one of the top virtual assistant agencies in the United Kingdom, known for offering personalized support to small businesses and busy individuals.

The agency focuses on understanding what each client needs, ensuring they get the right support without paying for extra services they don’t need.

VA-UK’s team of virtual assistants is experienced and carefully chosen.

They work closely with clients to handle tasks like administrative work, customer service, marketing, and social media management.

Each assistant goes through a strict selection process to make sure they have the skills needed to do the job well.

Plus, VA-UK provides ongoing training to keep their assistants up-to-date with the latest tools and best practices.

One of the biggest benefits of working with VA-UK is its flexibility.

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Clients can choose from different service packages, whether they need a few hours of help or a full-time assistant.

In addition to virtual assistant services, VA-UK offers web development, graphic design, and social media management.

These extra services help clients focus on their main business while VA-UK takes care of the rest.

MyOutDesk

MyOutDesk is a leading virtual assistant provider in the UK and beyond, known for its reliable services since 2008.

They are the largest and most trusted VA staffing company in the real estate industry, serving over 6,000 clients, including half of the top 10 RealTrends teams in the US.

MyOutDesk offers virtual assistants across various industries, such as real estate, healthcare, e-commerce, marketing, and legal marijuana/cannabis.

Their services include four main types of virtual assistants: